SHIPPING & RETURNS
FREE Shipping to anywhere in Australia for orders over $100
Dispatch
We work hard to get your orders out to you as soon as possible. Please allow 24 hours for your order to be dispatched. Orders are processed Monday - Friday and you will receive a confirmation email once your order has been dispatched.
Australia
Flown Oak uses Australia Post and Sendle to ship deliveries. If you require your delivery urgently please ensure you select Express Post as your delivery option.
Standard Shipping: 3-7 business days
Express Shipping: 1-4 business days
Please confirm these delivery times on the Australia Post website as they may be experiencing disruptions.
Once your order is placed it will typically leave our warehouse within 1 business day and as soon as your order is dispatched you will receive a confirmation email and tracking number.
International
We offer International shipping as per the generated pricing at checkout. Shipping costs can vary based on the size of your order, we do everything we can to keep this at a minimum.
The customer may be liable for import duties/taxes when your package arrives. This is dependant on your countries customs department. Flown Oak are not responsible for these duties.
Pre-Sale Orders
Please make sure you are aware of the dispatch times with any products displayed as "PRE-ORDER". You will be notified by email once your order has been dispatched from our warehouse. You are welcome to cancel your order at any time prior to its dispatch if the pre-order date no longer aligns with your needs. Make sure to email us at hello@flownoak.com for any updates or to cancel your order.
We are unable to apply any discounts after you have placed your order.
Returns and Exchanges
Flown Oak only offers free returns and refunds for items deemed faulty. We are happy to accommodate exchanges (return shipping at customer expense) if your item has not been used and is returned in its original packaging.
Shipping costs are non-refundable and we are unable to change or modify orders that have already been placed. We do not offer refunds for non-faulty items. Sale items are not eligible for returns or exchanges.
For ALL returns/exchanges we ask that you contact us at hello@flownoak.com within 30 days of receiving your product. Please include your order number and information regarding the issue.
We will notify you by email once we have received your returned item. If you request a refund, the purchase price will be refunded to you using the original payment method.
For exchanges, we highly recommend using a tracking service to ensure it arrives at our warehouse safely.